Delivering Culturally Sensitive Services

Organisations and individuals within organisations can improve their capacity to deliver culturally sensitive mental health services to Aboriginal peoples and their communities by moving along the continuum from having made positive shifts in attitudes and values (cultural awareness) to making practical changes to organisational and individual behaviours and practices (cultural security) (Slater and Garter).

Many of the practical changes proposed in the resources are predicated by the forming of a relationship and the building of trust with Aboriginal peoples and/or representatives of the Aboriginal communities that access a service. The forming of a relationship and the building of trust takes time. You can read about WAAMH's experiences and key learnings from its partnership with Aboriginal Elders Uncle Charlie Kickett and Auntie Helen Kickett on the Looking Forward Project section of the WAAMH website.

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