Events

  • 27 Mar 2017

    Time: 09:00 - 16:30

    De-escalation Techniques - 27 March 2017 - PERTH

    Community Event, Workshop, Training Course, WAAMH Event

    FULLY BOOKED - REGISTER FOR 26 July 2016

    This course is designed to assist service providers and front-line staff to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

    Most people who deal with the general public will on occasion face a difficult or potentially dangerous situation. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

    Providing practical response strategies, this course looks at the four step SAFE de-escalation process: Situation—Assess—Facilitate—Evaluate.

    NOTE: This course is being held in Perth.

     

    Content covered includes:

    •  Establish rapport
    •  Recognise danger
    •  Empathetic communication
    •  Preventative techniques
    •  Identify and assess behaviours
    •  Relevance of mental health + other conditions
    •  Manage emotions and instinct
    •  Verbal and nonverbal defusing techniques
    •  Ensure personal safety


    There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 days prior to a course and the successful applicants will be notified five business days prior to commencement of the event.

    The cost will be 10% of the course rate.

    To apply for a scholarship place click here to complete the application form.

    Download flyer

    Location:

    Workzone Building, Level 1, (report to reception) 1 Nash Street, Perth

    Price:

    • Members: $195.00 (Not a member? Join Now and get a discount)
    • Non-members: $245.00
    • Scholarship pre-approval required : $19.50

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