De-escalation Techniques - 18/10/2018 - PERTH
Next course: 27 November 2018
This course presented by WAAMH is designed to assist service providers and front-line staff to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.
Most people who deal with the general public will on occasion face a difficult or potentially dangerous situation. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.
Providing practical response strategies, this course looks at the four step SAFE de-escalation process: Situation—Assess—Facilitate—Evaluate.
Content covered includes:
- Establish rapport
- Recognise danger
- Empathetic communication
- Preventative techniques
- Identify and assess behaviours
- Relevance of mental health + other conditions
- Manage emotions and instinct
- Verbal and nonverbal defusing techniques
- Ensure personal safety
There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to a course and the successful applicants will be notified five business days prior to commencement of the event.
The cost will be 10% of the course rate. To apply for a scholarship place click here to complete the application form.
Credit Card: Use "Register Now" below.
Invoice: This option will incur a $30 admin fee. Please click here to request invoice.
Workzone Building, Level 1 (main reception) 1 Nash Street, PERTH
- Associate members: $220.00
- Non-members: $245.00
- Scholarship pre-approval required : $19.50
- Full members: $195.00
- Associate Member (2018/19): $220.00
- Full Member (2018/19): $195.00
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