• 2 Nov 2019

    Time: 09:00 - 16:30

    De-escalation Skills - 02/11/19 - BUNBURY

    Training Course

    This course is designed to equip staff with the skills and knowledge to effectively respond to people displaying distressed, exaggerated or unexpected behaviour.

    Designed for: frontline staff working alongside the public

    Staff working alongside the public may encounter people in a distressed condition or engaging in exaggerated or unexpected behaviour.  Learning how to respond appropriately can diffuse a potentially stressful or escalated situation, ensuring a smooth resolution for all parties involved.

    Content covered includes:

    • Definitions of escalated behaviour
    • Common triggers
    • Trauma and the anger iceberg
    • Signs of escalation
    • The escalation curve
    • The physiology of escalation
    • SAFE de-escalation
      • Situational analysis
      • Assessing danger
      • Facilitating de-escalation through personal preparation, verbal and non-verbal techniques
      • Evaluating incidents.

    One of WAAMH's most popular courses with community service organisations; local councils; government departments; and health services this course blends theory and practice to prepare participants to carry out de-escalation across a variety of work environments.


    There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to course and the successful applicants will be notified five business days prior to commencement of the event.

    The cost will be 10% of the course rate. To apply for a scholarship place click here to complete the application. 

    Payment Options:

    Credit Card: Use "Register Now" below.
    Invoice: This option will incur a $30 admin fee. Please click here to request invoice. 

    Learn more about our Trainers

    Register by 12 October to reserve a place. 


    Master Builders 

    19 Clifford Street

    HALIFAX, Bunbury


    • Associate Member (2019/20): $220.00
    • Non-members: $245.00
    • Scholarship pre-approval required : $19.50
    • Full Member (2019/20): $195.00

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