De-escalation: 10 + 11 February 2021 - ONLINE

10 - 11 February

09:00AM - 01:00PM

Training Course

Online learning starts here 
The de-escalation course has been redesigned specifically for an online learning setting and will support workers to recognise when a person is becoming distressed or when a situation is escalating, and it provides a set of tools and strategies to respond in ways that are likely to result in positive outcomes.

Target Audience: For workers in a wide range of front-line service delivery roles

One of WAAMH's most popular courses with community service organisations; local councils; government departments; and health services. This course blends theory and practice to to prepare participants to use de-escalation skills in a variety of situations.

Sometimes people respond to circumstances and triggers in ways that can be challenging for workers to manage.   Often this is as a result of the person’s distress or frustration and can be exacerbated by environmental factors. 

This course will support participants to:

  • Understand what is meant by the term “escalated behaviour”, common triggers and when de-escalation strategies are likely to be effective
  • Have increased competence and confidence in responding to escalated behaviours by drawing on practical models, including “SAFE” de-escalation (Situational analysis; Assessing danger; Facilitating de-escalation through personal preparation, verbal and non-verbal techniques and; Evaluating incidents)
  • Practice techniques and strategies that can be used in a range of real-life scenarios
  • Be mindful of the impact of responding to escalated behaviours on themselves and how to integrate self-care strategies to their practice.

The fully interactive online training sessions will be facilitated by two of our experienced trainers who have extensive knowledge, skills and experience in the mental health field. The course will be delivered over two, 4 hour sessions, on consecutive days and participants will be supported to meaningfully engage with the course content and the other participants. Participants will be guided through activities to develop the practical application of the positive psychology skills

Places are limited to 14 people and pre-reading material will be provided prior to the online session. 


There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to course and the successful applicants will be notified five business days prior to commencement of the event. The cost will be 10% of the course rate. To apply for a scholarship place click here to complete the application. 

Payment Options:

Credit Card: Use "Register Now" below.
Invoice: This option will incur a $30 admin fee. Please click here to request invoice. 

Learn about our Trainers

For further information about the workshop or to register your interest for the next course please contact 6246 3000 or email [email protected]

Download course flyer


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Associate Member $195.00
Full Member $170.00
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Non Member $220.00
Scholarship pre-approval $17.00

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