Course Details

  • 15 Mar 2018

    Time: 09:00 - 16:30

    De-escalation Techniques - 15/03/2018 - BROOME

    Learn to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

    Most people who deal with the general public will on occasion face a difficult or potentially dangerous situation. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

    Providing practical response strategies, this course looks at the four step SAFE de-escalation process: Situation—Assess—Facilitate—Evaluate.

     Content covered includes:

    •  Establish rapport
    •  Recognise danger
    •  Empathetic communication
    •  Preventative techniques
    •  Identify and assess behaviours
    •  Relevance of mental health + other conditions
    •  Manage emotions and instinct
    •  Verbal and nonverbal defusing techniques
    •  Ensure personal safety.


    There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to course and the successful applicants will be notified five business days prior to commencement of the event.

    The cost will be 10% of the course rate.
    To apply for a scholarship place click here to complete the application.

    Payment Options:

    Credit Card: Use "Register Now" below.
    Invoice: This option will incur a $30 administration fee.  Click here to request an invoice. 

    Download flyer


    <p>The Library Conference Room<br />North Regional Tafe<br />68 Cable Beach Road<br />Broome</p>


    • Associate WAAMH Member$220.00
    • Full WAAMH Member$195.00
    • Non Member$245.00
    • Scholarship - pre-approval required$19.50

    Register Now

Return to Upcoming Courses List