Course Details

  • 25 Nov 2017

    Time: 09:30 - 16:30

    De-escalation Techniques - 25/11/2017 - BUNBURY

    Learn to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

    Most people who deal with the general public will on occasion face a difficult or potentially dangerous situation. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

    Providing practical response strategies, this course looks at the four step SAFE de-escalation process: Situation—Assess—Facilitate—Evaluate.

     Content covered includes:

    •  Establish rapport
    •  Recognise danger
    •  Empathetic communication
    •  Preventative techniques
    •  Identify and assess behaviours
    •  Relevance of mental health + other conditions
    •  Manage emotions and instinct
    •  Verbal and nonverbal defusing techniques
    •  Ensure personal safety


    There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to course and the successful applicants will be notified five business days prior to commencement of the event.

    The cost will be 10% of the course rate.
    To apply for a scholarship place click here to complete the application.

    Payment Options:

    Credit Card: Use "Register Now" below.
    Invoice: This option will incur a $30 admin fee. Please click here to request invoice. 

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    <p>Master Builders Ass. Southwest Building, 19 Clifford Street, BUNBURY</p>


    • Associate WAAMH Member$220.00
    • Full WAAMH Member$195.00
    • Non Member$245.00
    • Scholarship - pre-approval required$19.50

    Register Now

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