Course Details

  • 21 Mar 2018

    Time: 09:00 - 16:30

    De-escalation Techniques - 21/03/2018 - PERTH


    Book here for 14 May 2018 workshop
    Book here for 26 June 2018 workshop

    This course is designed to assist service providers and front-line staff to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

    Most people who deal with the general public will on occasion face a difficult or potentially dangerous situation. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

    Providing practical response strategies, this course looks at the four step SAFE de-escalation process: Situation—Assess—Facilitate—Evaluate.

    Content covered includes:

    •  Establish rapport
    •  Recognise danger
    •  Empathetic communication
    •  Preventative techniques
    •  Identify and assess behaviours
    •  Relevance of mental health + other conditions
    •  Manage emotions and instinct
    •  Verbal and nonverbal defusing techniques
    •  Ensure personal safety


    There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to a course and the successful applicants will be notified five business days prior to commencement of the event.

    The cost will be 10% of the course rate. To apply for a scholarship place click here to complete the application form.

    Payment Options:

    Credit Card: Use "Register Now" below.
    Invoice: This option will incur a $30 admin fee. Please click here to request invoice. 

    Download flyer


    <p><a title="Venue Map" href="" target="_blank" rel="noopener">Venue Map<br /></a>Workzone Building, Level 1 (main reception) 1 Nash Street, PERTH&nbsp;</p>


    • Full members$195.00
    • Non-members$245.00
    • Associate members$220.00
    • Scholarship pre-approval required $19.50

    Event Full

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