Course Details

  • 26 Jul 2017

    Time: 09:00 - 16:30

    De-escalation Techniques - 26/07/2017 - PERTH

    ONLY TWO PLACES LEFT

    This course is designed to assist service providers and front-line staff to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

    Most people who deal with the general public will on occasion face a difficult or potentially dangerous situation. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

    Providing practical response strategies, this course looks at the four step SAFE de-escalation process: Situation—Assess—Facilitate—Evaluate.

     Content covered includes:

    •  Establish rapport
    •  Recognise danger
    •  Empathetic communication
    •  Preventative techniques
    •  Identify and assess behaviours
    •  Relevance of mental health + other conditions
    •  Manage emotions and instinct
    •  Verbal and nonverbal defusing techniques
    •  Ensure personal safety


    Scholarships:

    There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to a course and the successful applicants will be notified five business days prior to commencement of the event.

    The cost will be 10% of the course rate.
    To apply for a scholarship place click here to complete the application form.

    Payment Options:

    Credit Card: Use "Register Now" below.
    Invoice: This option will incur a $30 admin fee. Please click here to request invoice. 

    Download flyer

    Location:

    Workzone Building, Level 1 (main reception) 1 Nash Street, PERTH (Attendees required to sign-in at main reception and also in the workshop class)

    Price:

    • Non-members$245.00
    • Scholarship pre-approval required $19.50
    • Full members$195.00
    • Associate members$220.00

    Event Full


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