09:00AM - 04:30PM
This course is designed to support workers to recognise when a person is becoming distressed or when their behaviour is escalating, and it provides a set of tools and strategies to respond in ways that are likely to result in positive outcomes.
Target Audience: This experiential course is suitable for workers in a wide range of front-line service delivery roles
Sometimes people respond to circumstances and triggers in ways that can be challenging for workers to manage. Often this is as a result of the person’s distress or frustration and can be exacerbated by environmental factors.
This course will support participants to:
Understand what is meant by the term “escalated behavior”, common triggers and when de-escalation strategies are likely to be effective
Have increased competence and confidence in responding to escalated behaviours by drawing on practical models, including “SAFE” de-escalation (Situational analysis; Assessing danger; Facilitating de-escalation through personal preparation, verbal and non-verbal techniques and; Evaluating incidents)
Practice techniques and strategies that can be used in a range of real-life scenarios
Be mindful of the impact of responding to escalated behaviours on themselves and how to integrate self-care strategies to their practice.
One of WAAMH's most popular courses with community service organisations; local councils; government departments; and health services. This course blends theory and practice to prepare participants to carry out de-escalation across a variety of work environments.
There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to course and the successful applicants will be notified five business days prior to commencement of the event.
The cost will be 10% of the course rate. To apply for a scholarship place click here to complete the application.
Credit Card: Use "Register Now" below.
Invoice: This option will incur a $30 admin fee. Please click here to request invoice.
Catering and light refreshments provided.
Map of venue
Level 1/1 Nash Street
Associate Member (2019/2020) $220.00
Full Member (2019/2020) $195.00
Not yet a member, but I'd like to be Join now
Non Member $245.00
Scholarship pre-approval required $19.50